Packages are usually prepared and shipped within 2 days of receipt of payment. They are delivered without signature.
Shipping costs include preparation, packaging costs as well as shipping costs. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you group all your items into one order. We cannot group two orders placed separately and shipping charges apply to each. Your package is shipped at your own risk, but special attention is paid to fragile items.
The delivery times are from 2 to 5 days in normal times, are in working days, and are not guaranteed. However, you can subscribe to this service by contacting us, knowing that this will result in an additional cost.
Delivery of the ordered item(s) takes place at the buyer’s home or at any address he indicates at the time of his order, as from receipt of the purchase order and payment (except in cases of force majeure).
If you have ordered several products with different delivery times, the longest delivery time applies to the entire order.
In case of stock shortage of the wine ordered, the SARL Caves du Château des Fines Roches will inform the customer as soon as possible. In agreement with the latter, the order may be modified, for example by the next vintage or by an equivalent wine, or a refund of the value of the products in breach may be made.